Shannon College graduate Ciaran Fahy, Managing Director of The Cavendish Hotel in London, and his staff have scooped the award for “Outstanding Customer Service” at the prestigious Visit London Awards 2009.

The Cavendish Hotel was selected for the Gold Award by a panel of experts from a notable line-up of entries, including Madame Tussauds and the Victoria & Albert Museum. The award was given to The Cavendish Hotel for developing and implementing a comprehensive customer service improvement strategy over the past four years, resulting in customer satisfaction scores of over 95%.

Ciaran Fahy, Managing Director at The Cavendish Hotel, is thrilled with the success. “These awards reinforce our goal of being the best four-star hotel in London, with Caring People Creating Special Experiences. The Cavendish Hotel prides itself on the quality of service, training, development, engagement and retention of our fantastic staff. We are a very strong and energetic team and this is reflected in the service that we extend to all customers.”

Find out more about the Cavendish Hotel at www.thecavendishlondon.com.

Tags: Hotels

This entry was posted on Tuesday, November 24th, 2009 at 12:36 pm and is filed under Graduate News. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.